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South Wales Police is seeking to recruit a Service Desk Agent, to work in the ICT Customer Services Department, providing a 1st contact resolution service responding to user’s needs relating to South Wales Police IT/IM systems and ensuring South Wales Police exploits and maximises the benefits to be gained from use of these systems.
The successful candidate will be required to provide hands on support and take a proactive approach in providing technical advice and support for systems such as Microsoft Office Suite and bespoke force systems, as well as providing regular progress reports. There will also be the opportunity to become involved with the implementation of new systems and assist on special projects relating to the development of technical systems.
![Desk Pm 2 3 Desk Pm 2 3](https://cdn.shopify.com/s/files/1/0196/1066/products/cdB64yBERwmImiqzBTG6_Deskpad_CutOut_4000x@3x.progressive.jpg?v=1588552632)
This post is suitable for job share/part time workers.
The successful candidate must be prepared to undergo vetting to MV/SC level.
Please be aware that if your current post is within the Public Service Centre, if you were employed after 1st February 2017 you must have completed 2 years’ tenured service before applying for any other roles.
If you are currently involved in an ongoing PSD investigation then you are not eligible to apply for this role.
For further information please contact Wendy Smith on 01656 655555 Extension 20888
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ROLE PROFILE - Welsh Version.docx – 22KB
Converted File ROLE PROFILE - Welsh Version.docx.pdf – 74KB
Converted File ROLE PROFILE - Welsh Version.docx.pdf – 74KB
GRA English Version.docx – 30KB
Converted File GRA English Version.docx.pdf – 92KB
Converted File GRA English Version.docx.pdf – 92KB
GRA Welsh Version.docx – 31KB
Converted File GRA Welsh Version.docx.pdf – 92KB
Converted File GRA Welsh Version.docx.pdf – 92KB
This opportunity is closed to applications.